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Award-winning designer eyewear shop pleases customers and receives praise for its high-quality customer service.
Boston, MA, August 24, 2012 – Vizio Optic, the award-winning designer eyeglasses shop and #1 online global retailer of high-end and specialty eyewear, is proud to be a top provider of customer service both in the Greater Boston area and to its national and international customers.
This year, the store has won the Readers’ Choice Award for the “#1 Optical Shop” from the Brookline TAB, as well as the “Best of Boston” Award for “Best Sunglasses” by Boston Magazine. The latter honor is Vizio Optic’s fifth “Best of Boston” award since 2006.
While the store carries a massive selection of designer eyewear for visitors to choose from, Vizio Optic optician and manager Erin Stiles Masimore attributes its success to the team’s dedication to immaculate customer service.
On why customers come back year after year, Stiles Masimore said “each member of the Vizio Optic team has their own special personality and sense of humor and self. When working with our customers, we invite them into our ‘home’ as friends, which makes them feel special, unique, and not like just a number. Each interaction is personalized.”
“We will often think outside of the box to come up with solutions for interesting requests or issues, while other businesses may simply say they can’t help. We will always try everything before we say ‘we can’t,’ and will always offer possible solutions. I believe it is our personal touch that makes us stand out above all others,” she said.
Galina Rabkn, owner of Vizio Optic, is proud of her team’s genuine interest in helping customers find their perfect look.
“Glasses should make you feel like a million dollars. People spend so much time thinking about what shoes to wear—what about the glasses they put on their faces? We are excited to help everyone who walks through the door find the most flattering frame, no matter how long it takes!” Rabkin said.
Vizio Optic’s enthusiasm and commitment to a positive customer service experience recently received praise from SUCCESS Magazine, in which author Mel Robbins describes the importance of a “human touch” in retail.
“I see many business owners focusing their efforts on search engine optimization, websites and local listings. But once customers walk in, it’s all about how you make them feel. Rabkin and her staff made me want to buy there. They appealed to my emotions by treating me like a friend; they nurtured my trust with their honesty,” Robbins wrote.
The customer service at Vizio Optic extends to its online shop as well. With access to thousands of frames from more than 25 designer brands, the team provides the same high-quality communicative customer service to shoppers all around the world as those who visit the store in person.
About Vizio Optic
Vizio Optic is a premier international eyeglass retailer and ‘Best Eyeglasses’ winner (2006, 2007, 2009, 2010, 2012). We offer our clients a unique and personalized experience, providing them with access to the best in handcrafted, specialty, and designer eyeglasses and sunglasses. Vizio Optic’s key brands include Alain Mikli, CHANEL, Face à Face, Lafont, LINDBERG, Maui Jim, Mosley Tribes, Mykita, Oakley, Oliver Goldsmith Ray-Ban, Robert Marc, and more.
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