*Details: Use promo code NEWYEAR50 to save $50 off your total purchase or $250 or more. Excludes ic! berlin. Other restrictions may apply. Offers cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Promotion ends January 31, 2016.
Great--I just lost my favorite frames that I purchased in Paris. I was not hopeful that I could replace them. I checked out your site and found my frames!! I am a happy customer. I will return!
The team at Vizio is awesome. All my questions and concerns were answered promptly and included every detail.
Vizio Optic is dedicated to ensuring a positive experience from start to finish. They use all the information available to deliver top notch service and quality glasses. Thank you!
Excellent service in every respect. They really go above and beyond and take the time to follow through. I can't recommend them enough. Truly the best customer service I've experienced in a long time, online or otherwise.
If you are in need of a GREAT optical store in the Boston area - then search no further. I just purchased a pair of ic! Berlin, which I might add, cannot be found easily around the city. When I moved to Boston from Boca Raton, FL. I needed to find a good optician for obvious reasons and saw that Vizio Optic was listed at the top of "Best of Boston" Magazine. I experienced why they have won the award several times in its category the past few years - now you should.
I was struggling to find a source for the frames I wanted. Thank goodness I found Vizio Optic. They made sure I got the Robert Marc's I wanted. I wish these folks sold cars. This is the way customer service should be!!
AMAZING, AMAZING, AMAZING customer service. I wanted to have some Face a Face frames in time for my wedding in Australia and these guys went above and beyond to have them delivered early. I can't recommend this company highly enough I will be buying my designer frames here in future!
I found the Vizio Optic website when searching for a specific brand of (sun) glasses that I had difficulty finding (I live in the Bay Area). My customer rep at Vizio was Milane and she definitely took care of me. Even though the delivery of my sunglass was a bit delayed (they were, after all, coming from Paris), Milane kept me 'in-the-loop' the whole time, so I wasn't left wondering what was going on. Would definitely recommend (and use) Vizio Optic again. After all, it's all about the customer service experience.
I had an excellent experience at Vizio Optic. My eyeglass prescription was changed considerably and Erin, in particular, was helpful in advising me on the kind of frame which would be best for my vision, making the adjustment to progressives, and when there was an problem with the lens, acted quickly to make sure a correction was made without any charge to me. These are services which one cannot get on the internet and had I even tired, I think past experience suggests I would have been miserable. The shop also has an unhurried atmosphere and added to my overall satisfaction. I will without hesitation return and recommend it to others. I feel I got what I paid for and it was nice to shop locally too.
Dear Hilary I just want to inform you that my ALAIN MIKLI AL1120 M0FP frames arrived today. What can I say? The frames is just simply astonishing. Sheer beauty. And my wife likes it a lot. It fits her perfectly. When she puts the frames on she looks gorgeous. Well, Hilary, you really helped me fall in love with my wife again !!! All I can say is: THANK YOU for your service and your reliability ! I must not forget to mention nice giftwrapping, extra cleaning cloth, antistatic liquid and a nice card with a few personal and touching words ! It took long for the frames to come to Zagreb, Croatia, but it was worth every minute of it. Vizio Optics may not be the cheapest shop on Internet but your wide selection, your dedication to customer satisfaction, your help and support and your care about the status of customer's order are invaluable ! Dear Hilary Say Hello to everybody there @ Vizio Optics. My kindest regards and my sincerely best wishes go to you, dear Hilray ! Zoran Avramovic P.S. Not that I ever stopped loving my wife but that Alain Mikli frames made her look like coming off from the cover of Vogue !
Hi Erin, I just wanted to thank you for making the purchase of my new glasses so painless and wonderful. I couldn't be happier with the new progressive lens this time around. The extended version of the lens is magnificent. I've been able to wear the glasses for many hours and have not had any issues. Things are so much crisper. And yes, the Etnia frames are just lovely. Thinking about another pair in a different color!!Thank you for your time and care.
I just recently visited Vizio Optic for new everyday frames - and will be picking up my new glasses in about a week or so. I cannot say enough good things about the entire experience start to finish. I live in Rhode Island and visited MANY eyewear shops without finding what I was looking for...namely great looking tortoise shell glasses w/a great shape and WITHOUT any ornamentation on the sidepieces. I also have a new prescription and have to get progressive lens for the first time, so I also wanted to make sure I was dealing with a reputable shop. Needless to say, with so many failed attempts at finding glasses, I had big hopes for Vizio Optic & and they did not disappoint!!
When I entered the store, I was greeted by a wonderful saleswoman who asked my whether I would like some assistance or whether I preferred to explore on my own. It's a customer's dream to be presented with such a respectful opening. After I asked for some assistance, she suggested that we take the following course of action: Based on my stated likes & dislikes, she would pick out some selected styles; afterwards I could go and explore on my own, and then we would regroup to see where we were. Immediately it was clear that she understood my preferences. The 1st option was a great shape but has a little too much pattern; the 2nd option had the perfect tortoise shell, but not the best shape;; and on the 3rd she hit a homerun - it was exactly what I was looking for! Despite my squealing with delight, there was no sense of hurry involved, and they continued to show me other options...just to make sure the 3rd was indeed the right selection. Another young woman helped us out with the sizing and prescription details - and she was equally thoughtful, friendly, helpful, and good humored as the 1st saleswoman. They let me know it would take about 2 weeks for the glasses to be ready and I left positively elated that I had found my dream specs!
My glasses were ready just ONE week later (so nice for a business to over deliver!), and when I came in to pick them up I was treated to a complimentary gift bag with a cleaning cloth, cleaning solution and chocolate. And the glasses are perfect! I would recommend Vizio Optic to anyone and everyone!
I highly recommend this store to anyone! The best customer service one could imagine. I am very pleased with my purchase and will definitely buy from this place again. Thanks to all! I wish you prosperity and further success you highly deserve for your hard work and for dedication to your customers.
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