*Details: Use promo code BLACKFRIDAY to save 10% off your total purchase. Excludes ic! berlin and Maui Jim. Other restrictions may apply. Offers cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Promotion ends Novemeber 27, 2016.
If you are not 100% satisfied with your purchase, we will be happy to accept a return and will offer you an exchange or store credit for any unworn eyeglass frames or sunglasses within 14 days of the receiving date. Any frames that are discontinued styles or custom made or custom ordered are final sales. Please make sure that your items are shipped back accompanied by a receipt, postmarked up to 14 days after you have received the item. Return shipping costs is the customer's responsibility.
Prescription lenses are not refundable, as they are custom made per person. We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. To make sure that your prescription is correct, we ask you to confirm it with your Optometrist and please be sure that you had your eye exam within the past year. If you feel that your vision has changed since your most recent eye exam, then you must reconfirm your prescription to avoid issed with your new prescription lenses.
We reserve the right to refuse returns under any of the following circumstances and under these circumstances, the return will be immediately sent back to the customer and is ineligible for refund:
• The returned item shows signs of use or wear or scratches on the lenses/frame.
• The returned item is improperly packaged by the customer (sent back without original case or sent back with damaged) that renders the item unsellable.
• Eyeglasses or sunglasses are returned without their manufacturer's original case
Please note that all shipping charges for returns and exchanges are the customer’s responsibility and this includes any taxes and duties incurred from international shipments.
International Customers, please note that if you need to return an item please be sure to declare the item as "Returned Item Without Value" or we have to charge you for any duties incurred by US Customs.
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