*Offer valid on purchases $250 and over at viziooptic.com from January 31st through February 14th, 2014 11:59pm EST. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offers. To redeem online, enter code LOVE25 in the promo box at checkout. Limit one code per order.
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11 Harvard St.
Brookline Village, MA 02445
Fax : (866) 411-9428
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If you are not 100% satisfied with your purchase, we will be happy to accept a return and will offer you an exchange or store credit for any unworn eyeglass frames or sunglasses within 14 days of the shipping date. Any frames that are discontinued style are final sales. Please make sure that your items are shipped back accompanied by a receipt, postmarked up to 14 days after you have received the item. Return shipping costs is the customer's responsibility.
Your customized prescription lenses are not refundable and this exchange policy applies slightly differently to prescription lenses so if you exchange a frame and your new prescription lenses need to be made on a different frame (with a different shape where your original lenses cannot fit) -- in this case we will credit 50% of the original lens price towards the cost of the new lenses. We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. And to make sure that your prescription is correct, we ask you to confirm with your Eye Doctor / Optometrist and please be sure that you had your eye exam within the past 6 months. If you feel that your vision has changed since your last, recent eye exam then you must reconfirm your prescription because otherwise you may not see comfortably through your prescription lenses in your new eyeglasses.
We reserve the right to refuse returns under any of the following circumstances and under these circumstances, the return will be immediately sent back to the customer and is ineligible for refund:
• The returned item shows signs of use or wear or scratches on the lenses
• The returned item is improperly packaged by the customer (sent back without original or other tissue packaging or sent back with a damage), leading to damage that renders the item unsellable.
• Eyeglasses or sunglasses are returned without their manufacturer's original case
Please note that all shipping charges for returns and exchanges are the customer’s responsibility and this includes any taxes and duties incurred from international shipments.
International Customers, please note that if you need to return an item please be sure to declare the item as "Returned Item Without Value" or we have to charge you for any duties incurred by US Customs.
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